New Day! New Thought! by Men of WISDOM!!!!!

• The way to get started is to quit talking and to begin doing.-Walt Disney, Founder of Walt Disney Co.
• How you gather, manage and use information will determine whether you win or lose.-Bill Gates, Founder and Chairman of Microsoft
• Carefully watch how people live, get an intuitive sense as to what they might want and then go with it. Don’t do market research.-Akio Morita, Founder of Sony
• Every day we're saying, 'How can we keep this customer happy ?' How can we get ahead in innovation by doing this because if we don't, somebody else will.-Bill Gates, Chairman of Microsoft
• Feelings have a critical role in the way customers are influenced.-David Freemantle, Author of 'The Buzz'
• Your most unhappy customers are your greatest source of learning.-Bill Gates, Chairman of Microsoft
• Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring , all of which have the potential to turn a life around.-Leo F. Buscaglia, Author of books such as 'Living, Loving and Learning' and 'Born for Love'
• He profits most who serves best.-Arthur F. Sheldon, Rotary International
• In business you get what you want by giving other people what they want.-Alice MacDougall, a Successful Coffee, Tea, and Cocoa Merchant
• A rose on time is more valuable than a $1000 gift that's too late.-Jim Rohn, Author of 'Lessons on Life: How to Live a Successful Life'
• Although your customers won’t love you if you give bad service your competitors will.-Kate Zabriskie, Founder of Business Training Works
• Always do more than is required of you.-George S. Patton, American General in World War I and II
• Ask your customers to be part of the solution, and don't view them as part of the problem.-Alan Weiss, Ph.D., Author of 'Million Dollar Consulting'
• Being on par in terms of price and quality only gets you into the game. Service wins the game.-Tony Alessandra, Author of 'Collaborative Selling'
• Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers.-Ross Perot, Chairman of Perot Systems
• Care more than others think wise. Risk more than others think safe. Dream more than others think practical. Expect more than others think possible.-Howard Schultz, CEO of Starbucks Coffee
• Coming together is a beginning. Keeping together is progress. Working together is success.
• -Henry Ford, Founder of Ford Motors
• Communication is everyone's panacea for everything.-Tom Peters, Management Consultant and Author of 'In Search of Excellence'
• Consumers are statistics. Customers are people.-Stanley Marcus, Chairman of Neiman Marcus
• Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!-Tom Peters, Management Consultant and Author of 'In Search of Excellence'
• Do what you do so well that they will want to see it again and bring their friends.-Walt Disney, Founder of Walt Disney Productions
• Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.-Sam Walton, Founder of Walmart Stores
• Every great business is built on friendship.-J.C. Penney, Founder of J.C. Penney Stores
• For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base.-John Mackey, CEO of Whole Foods Market
• I think it's very important that whatever you're trying to make or sell, or teach has to be basically good. A bad product and you know what? You won't be here in ten years.-Martha Stewart, Founder of Martha Stewart Living Omnimedia
• If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.-Jeff Bezos, Founder of Amazon.com
• If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.-Jeff Bezos, Founder of Amazon.com
• In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.-Azim Premji, Chairman of Wipro
• It helps a ton when you learn people's names and don't butcher them when trying to pronounce them.-Jerry Yang, Co-founder and CEO of Yahoo
• It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.-Charles Darwin, Known Naturalist and Author of 'The Origin of Species'
• Make your product easier to buy than your competition, or you will find your customers buying from them,
• not you.-Mark Cuban, Owner of the Dallas Mavericks
• Our business is about technology, yes. But it's also about operations and customer relationships.-Michael Dell, Founder and CEO of Dell Inc.
• Our customers should take joy in our products and services.-W. Edwards Deming, Renowned Author and Consultant
• Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.-Howard Schultz, CEO Starbucks Coffee
• People don’t want to communicate with an organization or a computer. They want to talk to a real live responsive responsible person who will listen and help them get satisfaction.
• -Theo Michelson, State Farm Insurance Co.
• Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.-W. Edwards Deming, Renowned Author and Consultant
• Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.-Peter Drucker, Renowned Author and Management Consultant
• Repeat business or behavior can be bribed. Loyalty has to be earned.-Janet Robinson, President and CEO of The New York Times
• Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.-Ross Perot, Chairman of Perot Systems
• The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.-Peter Drucker, Renowned Author and Management Consultant
• The customer experience is the next competitive battleground.-Jerry Gregoire, SVP and CIO of Dell Computers
• The goal as a company is to have customer service that is not just the best but legendary.-Sam Walton, Founder of Walmart Stores
• Everything starts with the customer.-Louis XIV, King of France (1643-1715)
• The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.-Tom Peters, Management Consultant and Author of 'In Search of Excellence'
• The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.-Henry Ford, Founder of Ford Motors
• The more you engage with customers the clearer things become and the easier it is to determine what you should be doing-John Russell, President of Harley Davidson
• The purpose of business is to create and keep a customer.-Peter Drucker, Renowned Author and Management Consultant
• There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.-Sam Walton, Founder of Walmart Stores
• There's a place in this world for any business that takes care of its customers after the sale.-Harvey Mackay, Author of 'Swim with the Sharks Without Being Eaten Alive'
• This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.-John Ilhan, Founder of Crazy John's Mobile Phone Retail Chain
• Treat your customer, as you want to be treated as a customer.-Catherien Pulsifer, Author and Glass Artist
• We are what we repeatedly do. Excellence then, is not a single act, but a habit.-Aristotle, Greek Philosopher
• We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.-Jeff Bezos, Founder of Amazon.com
• When you start viewing your customers as interruptions, you're going to have problems.-Kate Zabriskie, Founder of Business Training Works
• Your earning ability today is largely dependent upon your knowledge, skill and your ability to combine that knowledge and skill in such a way that you contribute value for which customers are going to pay.-Brian Tracy, Chairman and CEO of Brian Tracy International
• 70 to 90 percent of decisions not to repeat a purchase of anything are not about product or price. They are about some dimension of service.-Barry Gibbons, Former CEO of Burger King
• 80% of all sales are made on the 5th - 12th contact. 15 years ago it took on average 2 - 4 contacts before concluding a sale.-The National Association of Sales Executives
• The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.-Bill Gates, Chairman of Microsoft
• A business absolutely devoted to Customer Service Excellence will have only one worry about profits. They will be embarrassingly large.-Sir Henry Ford, Founder of Ford Motors
• The purpose of business is to create and keep a customer.-Peter Drucker, Renowned Author and Management Consultant
• We've spent the last 30 years focusing on the T in IT, and we'll spend the next 30 years focusing on the I.-Peter Drucker, Renowned Author and Management Consultant
• Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.-Tom Peters, Management Consultant and Author of 'In Search of Excellence